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Re: Saturday, July 7, 2007
Doc: Thanks on the link Don't know if you saw another http://looneydunes.blogspot.com/2006/10/numb-utility-saga-continues.html Sprint still does this: "Other : Sprint has the goofiest phone bill pay system. After you key in the payment and get the "robo-voice" (older and less pleasant than Charter) reading back your Visa information and the question "is this correct?" Respond in positively and the same voice give you a "confirm" number and asks "is this correct?" Huh? You just gave me the number "robo-bitch" Do executives of these companies ever try to use their own systems?" And now : from WSJournal "Sprint Drops Clients Over Excessive Inquiries By SAMAR SRIVASTAVA July 7, 2007; Page A3 Sprint Nextel Corp. has taken the unusual step of disconnecting customers who call customer service excessively. The country's third-largest wireless provider, with more than 53 million subscribers, has sent letters to about 1,000 subscribers terminating their contracts, according to Roni Singleton, a company spokeswoman. http://online.wsj.com/article/SB118376389957059668.html?mod=home_whats_news_us ... Several years ago, they over billed me more than $1,000 ... which I could not sort out until I dealt with collections. The hard-asses solved the problem, "customer service" couldn't Haven't dropped them yet ... current bills average $6-7 per month, guess it's inertia Other : Nacchio up for sentencing July 27 "Prosecutors Suggest Seven Years"(WSJournal) Ciao Chip
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