 |
 |
 |
|
Re: Thursday, November 2, 2006
Hi guys, I can definately relate to Chip Hoagland's response. Can I relate my most recent adventure with Verizon? I signed up for DSL service at home in SB in 2001. I ordered a package that was not "a" as in asynchronus - I wanted fast upload and download so I could work at home. It cost me appx $100.00 a month to get what I needed. Time went by and my wife (she's a CPA - I can't balance a checkbook) wrote checks...and last week she gave me the bills and asked me to stuff the envelopes. That's when I noticed how much we were still paying for DSL. I called Verizon to ask about the charges on my bill (which were split between line charges for DSL ($39.00) and some sort of fabricated special internet service charges (59.00). After hours on the phone trying to find anyone who could explain the charges, (don't you love it when they refer you to their website so you can trouble shoot their problems for them?) I got through to someone who was helpful if unwilling to tell me how long they had been overcharging me. Bottom line, I'm now getting similar service for $14.95 per month. And are they rushing me a rebate check for the overage? Hardly. Any suggestions about what to do next? My wife suggested contacting the California PUC. I advise anyone who hasn't checked their service rates lately to call your provider and make sure you're getting the best deal possible. What do you think? JQ
|
