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Tuesday, October 3, 2006
Progress in pictures 
Early if not often
| | I have been urged to point to Democrats Abroad, which urges party members to vote this November. |
| | As a registered Independent, however, I urge everybody to vote. |
| | I suppose VoteFromAbroad should work for voters of any party, but I don't know. I'm already registered here at home. |
Appreciating appreciation
| | Like me, Steve Lewis loves architecture. Unlike me, he's an authority on the subject, as well as a phototographer and preservationist who works to save architectural treasures. |
| | I'm glad Plovdiv (and Bulgaria) has Steve around to appreciate its fragile charms. |
Which is why I keep giving (not paying) attention to it
| | The critical mass Dave looks for, Ray speaks for, and Doc labors for, can be seen every day in the TechMeme headlines, in congressional hearing rooms, in board rooms, and finally, in our living rooms. It's what my friend calls AttentionGate, and you only have to look into his hurt eyes to understand that the leap of faith in trusting someoneanyoneis often rewarded with treachery. No matter how inured we have become to what Scott McNealy long ago told us to get over, that we are tracked, recorded, sliced and diced within an inch of our souls, by corporations, governments, school boards, the HallMark Card corporation, WalMart, Netflix, General Mills, General Motors, the Little League, the Girl Scouts, the Democrats, RiteAid, and Beck's puppets. I'm sure I've left someone out. |
| | ...And you could take all that metadata and gas receipts and empty Protein Bar wrappers and bar codes and SD drives and extra batteries and Amazon upsells and proprietary Newsgator synchronization APIs and long tails and short walks of long piers, and still not come up with the simplicity of the gesture Chad and Yahoo and Beck and Doc and Dave and we all give when we wave our hands in the air and thank whoever we damn please for the life we are breathing. That's the critical mass I'm saying. |
| | Here's the problem. With one partial exception, all the companies and organizations Steve mentions are doing a shitty job of paying attention to what customers want. But it's not their fault alone that their Customer Relationship Management systems are nothing of the sort. It's not anybody's fault, in fact. It's a market opportunity to equip the demand side with better tools for relating to the supply side. |
| | That's what Vendor Relationship Management (VRM) is about. When we have that, the supply side will start rebuilding their CRMs as systems that actually relate to us, rather than try to corrall and milk us like cattle. |
| | I believe that's what Steve is working on. But it's still hard to tell. |
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