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Re: Sunday, June 11, 2006
I'm definitely NOT a "networky type techie"...but had an almost identical problem so thought I'd weigh in. On a call with Time Warner Roadrunner due to ping time problems, upload and download speeds lower than anything previously and, most problematic, my Vonage and Skype call dropouts were pretty severe...and all of this wasn't right. Luckily while on the call, the technician saw what he described as a "power spike" on my modem and wanted to send out a truck. I thought this would be a waste and that it was probably a server issue on their end, but agreed to it. The Roadrunner tech changed out a filter at the cable box by the street (and mentioned they'd been changing these failed ones out periodically since "they've been failing over time") and also replaced my cable modem. The result? Ping times to Google (from Minnesota) in the 20's, download speeds moved from 3.5mbps down to 4.7mbps and uploads from 200kbps up to 392kbps (all averages). Now I'm bugged I waited so long *and* that Roadrunner didn't accelerate their diagnostics and break-fixes.
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