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Re: Saturday, December 4, 2004
Two more things, both important: 1) an outstanding safety record; and 2) happy employees who love working there. I flew in and out of Burbank right after Southwest had its only accident -- a plane that ran off the end of the runway and ended up parked (and mostly unharmed) on Hollywood. What amazed me was how casual about the whole thing the employees were. Also how much the comany trusted the employees to speak for the company. And how much they really liked, even loved, their boss and founder, Ken Kelleher. Can't say the same about the majors, can we?
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