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Re: UPS: the responsive, interacting company!
In my endless saga of mishaps related to the Sony VAIO (on which I type this missive...but using a Philips flat screen monitor, borrowed for the express purpose of backing up the VAIO so I can reload everything onto a refub the people at Sony will send) the trend toward fuckupitide continued: Sony didn't send the replicator FedEx overnight, as I had ordered and charged. Rather, they used UPS, which was not an option I'd selected. That's the bad news. The good news is that the outsourced Customer Service folks at Sony ("we're not Sony employees. We're not supposed to tell you where we are. I can tell you we're in Missouri, but not which town.") did lessen the shipping fee, since I certainly didn't receive it on the overnight basis I'd ordered. In fact, it was sent via UPS! This is good. UPS explains that an air traffic control delay in Kentucky delayed my shipment from California, and the package would not arrive at the depot near me until too late to deliver it that day. This was from a person on the national 800 call in number. I gave them my number here and asked to be appraise of the progress of the package. Well imagine my surprise when a local rep called from the nearby depot! She explained where things were, what would and could be, and gave me a "drop dead/date certain" for delivery. Then she gave me the local number to call, and made sure I had the correct tracking number. As promised, the part arrived the next day. I was pleasantly stunned by the open, direct, and interactive communications offered, and in part initiated by, UPS. They were forthright, honest, and gave me no BS. What a pleasant surprise. I am amazed, though, that Sony uses them. Must be an error there somewhere.
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