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Saturday, January 26, 2002
Erratadata 
| | While I was off the air (which I will be again, after I post this), I had somebody who doesn't have Radio come in and fix the offending headline and some other stuff. Between that and whatever I've done since, the blog today looked broken for awhile. I think it's fixed now. |
I'm back.
| | Actually, I'm on dial-up to Xo, at a whopping 26.4kbps. Turns out Cox is now all-DHCP, which is fine. What they don't tell you is that in some cases (maybe all, I have no idea), the account needs to be "reprovisioned" during a period when the cable moden is off for a few hours, so its semi-volatile memory forgets everything, while they do this reprovisioning whatever-it-is. |
| | I got 178 emails to deal with, but 31 are spam, so I guess that's good news. |
| | By the way, I changed the headline of the section below, mostly because I don't like being an asshole. (Even though it was a great headline.) |
| | Playing off the late headline is New Jazz Thing. It's site unseen for me, since the connection here seems to be failing. But hey: dig it. |
Cox at Rest
| | We're off the air here, along with everybody else we know who has the CoxatHome service. |
| | A few weeks ago Cox sent us a pretty box (a "conversion kit") with a bunch of stuff inside that was supposed to get us running on their Newer Better service after the rollover from AtHome, which happened today. |
| | Here's what we had before the pretty box came: a unique ID and a setting. That was it. When we signed up, Cox gave us both, we entered them in the computer, and we were on, with DHCP. When we hadded a Router/Hub/Wireless thing, we put the settings in that baby, and hooked every other computer in the house up to the back side of it, again with DHCP. Not complicated. |
| | This new deal is complicated. |
| | Knowing this would be a problem, and not trusting the CD in the pretty box to do the simple thing and not screw a bunch of other stuff up — and finding no help in the pretty box literature, nor on the Web site (which seems to say you can only relate to the Net through Cox if you have Windows and Internet Explorer, so you can run scripts of something or other), I called Cox repeatedly. Their phone was always busy. It still is. Before this whole rollover deal, their customer support was the best I've ever experienced from an ISP. Now it's the worst. |
| | So finally, a couple hours ago (now yesterday), I tried running the pretty box install CD on my wife's laptop, which was jacked directly into the cable modem. The CD installed a huge pile of crap, including Outlook Express (which I hate and don't want) and a new copy of Internet Exporer with a blinking Cox where the blue "e" used to be. Also some kind of software from Broadjump that's supposed to check the link to make sure it's okay. |
| | I'm going down to Cox's office in the morning to corner a tech and get some kind of explanation, and hopefully some help. Given the number of other people who are also surely as fucked as I am, the line should be long. |
| | Meanwhile, I'm on slow dial-up to my searls.com hosting company, Xo. My wife is using Earthlink. Both of us have trouble going over 24 Kbps. It's hell. Everything takes forever. It's taken me an hour just to post this, with all the TCP stream timeouts and whatnot. |
| | Anyway, if you hear no more from me for awhile, you'll know why. |
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