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| Friday, September 5, 2003 |
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Lesson: Don't screw with a connected customer 
| | Seems Joe Gregorio at BitWorking had a bad experience with a TI semiconductor development product, and a worse one with tech support from the company. That's why he wrote about it in that last link there. |
| | Later he got a telephone call from the Director of WorldWide Tech Support for the Semiconductor Division. Wonder why? |
| | I don't know how Customer Management folks can look at something like this still think they can "manage" any of it. |
E-democracy e-Xplained
| | Ultimately, the main challenge for governance in the information age will be accommodating the will of the people in many small and large ways online. The great unknown is whether citizen and political institutional use of this new medium will lead to more responsive government or whether the noise generated by competing interests online will make governance more difficult. It is possible that current use of ICTs in government and politics, which are often not formulated with democratic intent, will actually make governance less responsive. |
| | Bonus Link: VoxPolitics' Manifesto. It's a corollary to Cluetrain, and damn good (partly because it mercifully keeps its numbered points to 26 instead of 96). I like #12: If you lie, deceive or dissemble, we¹ll tell everyone. That takes even less time. |
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