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Oh shut up. I was about to say something nice about Charles Fishman's piece in the current FastCompany when the computer started talking to me in Promotionese. It was a audio ad of some kind promoting something FastCompany is doing in Philadelphia. Very annoying. Also unsolicited. Also unexpected. Ironically, the Fishman piece is about bad customer service. In fact, the whole issue is titled Betrayed! — and is about "The biggest lie in business: 'the customer is in charge.'"
Still, it's a good piece. A sample:
That's my quickie for today. We're driving back to Santa Barbara in a few minutes.
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